Shalimar Corp: Enhancing Operational Excellence through Integrated Management Systems

Business impact

Shalimar Corp utilizes integrated management systems to maintain complete operational control while streamlining processes across departments, enabling efficient delivery of premium real estate projects.

Business Situation

As the company experienced rapid growth and expanded across multiple sectors, they needed robust systems to:

  • Centralize operations management
  • Improve efficiency across departments
  • Gain better control over business processes
  • Enable real-time visibility into operations
  • Support expansion plans across UP and Delhi-NCR
  • Company Name: Shalimar Corp Limited
  • Country/Region: India (Lucknow, Uttar Pradesh)

Customer OVerview

Customer Profile

Established in 1988, Shalimar Corp is a diversified Business House headquartered in Lucknow. Known as Premium home builders, the company has expanded its footprint across Real Estate, Property Management, Highway Infrastructure, Civil Construction and Glass Processing sectors. With a strong foundation built on Knowledge, Efficient Management & Transparency, they have developed nearly 6 million sq. ft. of residential & commercial property.

Awards and Recognition

  • Times 40 Under 40 Award – Mr. Kunal Seth
  • Zee News Jewels of Real Estate Award
  • Best Project in Non-metro City at 9th Annual Magppie Estate Awards
  • CNBC-AWAAZ Real Estate Awards – North Zone

Dosti Realty Leadership

The company is led by an experienced team of professionals:

  • Mr. Sanjay Seth: Founder and Mentor, whose visionary stewardship has steered the company towards unprecedented expansion and prosperity
  • Mr. Masood Ahmad: Chairman, renowned for exceptional business acumen and strategic leadership
  • Mr. Khalid Masood: Whole Time Director, bringing expertise in project execution and strategic planning
  • Mr. Abdullah Masood: Director, overseeing government-allied works with infrastructure development focus
  • Mrs. Leena Seth: Director, handling administrative responsibilities and design supervision
  • Mr. Kunal Seth: Director, leading modernization of business practices and technology adoption

Key Pain Areas

Prior to implementing Farvision ERP, Shalimar Corp Limited faced several challenges:

  • Lack of integrated operational systems
  • Need for better process standardization
  • Manual workflow inefficiencies
  • Communication gaps between departments
  • Project monitoring challenges

Solution Implemented

The company implemented comprehensive management systems across key areas:

  • Project Management
    • Planning and execution controls
    • Progress monitoring systems
    • Resource allocation tools
  • Operations Management
    • Process standardization
    • Workflow automation
    • Documentation systems
  • Customer Relationship Management
    • Communication platforms
    • Service delivery systems
    • Feedback mechanisms

Benefits Realized

Implementation of the systems has delivered significant improvements:

  • Streamlined Operations
    • Integrated departmental workflows
    • Reduced manual processes
    • Improved information accessibility
  • Enhanced Control
    • Better visibility into operations
    • Improved decision-making
    • Stronger governance
  • Improved Efficiency
    • Faster process execution
    • Better resource utilization
    • Reduced operational costs
  • Customer Satisfaction
    • Better service delivery
    • Enhanced communication
    • Improved project quality

The working within the organization is pretty convenient easier we have all the information as we wanted to be... The integration is the main thing that we were benefited... As for the real estate requirement is concerned this is so far the best that I have come across.

Letter of Recommendation

As a leading insurer, Max Life Insurance offers a wide range of financial planning solutions to individual and group customers, such as life, health, retirement, child, and protection plans. Customers traditionally got in touch with the customer service department on the phone, via email, or by visiting a Max Life Insurance branch in person, but the company realized that in order to meet the changing expectations of today’s insurance consumers, it needed to update its approach to customer engagement.

In 2019, the company began to focus on digitally transforming its customer service by building products in the conversational interface space.

Success metrics

Key wins

  • Developed 6 million sq. ft. of property
  • Planning additional 15 million sq. ft. development
  • Expanded presence across UP and Delhi-NCR
  • Strong team of over 1500 personnel
  • Consistent growth in customer base

Awards/Recognition

Awards Mention

  • Times 40 Under 40 Award – Mr. Kunal Seth
  • Zee News Jewels of Real Estate Award
  • Best Project in Non-metro City at 9th Annual Magppie Estate Awards
  • CNBC-AWAAZ Real Estate Awards – North Zone
  • Infrastructure Development Projects Recognition (2011)
  • Professionally Managed Company Award

Detailed Case Study